Lost or Stolen Card

If your physical All Pay card is lost or stolen, it's important to act quickly to protect your account and funds.

Start by logging into your All Pay account via the website or app. Once logged in, go to the card section and select the option to
freeze your card. This will prevent any unauthorized transactions from being made using your lost or stolen card. After freezing
your card, please contact us through the Contact page to request a replacement.

Please note, a fee applies to this process, which covers the cost of manufacturing and shipping your new card to your designated
address.
Rest assured, All Pay is dedicated to ensuring a smooth and secure process for replacing your card and protecting your account.